Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should email us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
GARANTEE
All works of art are sold unframed, rolled and shipped in tube boxes, unless otherwise specified.
Sizes are given with margins of 2-5cm.
All works of art are guaranteed to be as described, certified as genuine, and delivered with a certificate of authenticity (COA) upon request from the buyer within 1 calendar year of purchase.
PRICE
All prices are NET and quoted in DOLLARS ($) or EUROS (€), They can be modified without notice. Prices in other currencies are shown for reference only.
ORDER
All orders are final. To be accepted, the possible alterations or cancellations requested by the purchaser, will have to be received in writing before the goods are dispatched
METHODS and TERMS OF PAYMENT
Payment in full is expected before shipping your parcel.
Payment is accepted via Credit Card Visa, MasterCard, Wire Transfer, Western Union.
Reserved items will be held for two weeks pending receipt of payment.
PROPERTY
It is expressly agreed that transfer of property of the goods is only effective after total payment of the price. The transfer begins when dropped with the shipping company.
TRANSPORT, INSURANCE & CUSTOMS
Goods are sold Ex-Works. Insurance is 1.6% of the total value of the order.
IMPORTANT : Goods are carried at buyer’s risk, who in case of default or damage, is required to make the necessary reservations to the carrier.
We usually organise a shipment by FedEX/UPS/DHL/Postal unless you have your own shipping account.
The purchaser will need to be responsible for payment of customs charges, duties and/or taxes, if any, upon arrival of the art work in their country of receipt.
CLAIMS
Complaints concerning apparent defects or non-compliance of goods delivered with the purchase order accepted within 8 days after receiving by registered letter, without prejudicing the arrangements made with regard to the carrier.
Competency in legal matters : California Law applies.
STANDARD SHIPPING COST (for information only)
= 5 prints maximum in a normal size roll, insurance up to $2000 included.
If we need a flat package or a large roll, the shipping cost will be more expensive
If your purchase is over $3000, we add $100 for insurance cost to the total of your invoice
France by UPS : $20
Europe (EEC) by UPS : $30-60
Europe (non EEC : Norway, Switzerland…) by UPS : $60-80
USA & Canada by UPS: $20
Japan, Australia by UPS : $100-120
Rest of the world by UPS : $80 -120
RETURN POLICY
If the purchaser elects to return the art work within seven days of receipt, it is simply placed back in the reusable parcel and returned to us. (Return shipping instructions will be provided.) Upon receipt by us, the purchase price less shipping cost, insurance and customs clearance cost will be credited to the purchaser’s credit card account, excepting adjustment in the event of damage not due to shipping.
If you have any comments or inquiries, please contact us here.